Irctc — Wrong Cancellation Charges

Address:

Gautam Buddh Nagar, Uttar Pradesh

This complaint is regarding the common glitch in cancellation amount charged by the IRCTC. As per the current refund policy of IRCTC (http://contents.irctc.co.in/en/refundrules.html), the cancellation charge for AC 3 is Rs 90/- when cancellation of confirmed tickets is done more than one day in advance of the scheduled departure of the train, excluding the date of journey. Recently I have noticed that the IRCTC deducted Rs 95/- instead of Rs 90/-. The details of my booking and cancellation is as below:- Train No. & Name : 18110 / JAT MURI ROU EXP Date of Booking : 30-Aug-2015 Class : THIRD AC Quota : GENERAL From : CNB To : TATA Ticket Fare : Rs 1200.00 Service Charges : Rs 45.60 Cancellation Date : 07-Sep-2015 Refund Amount :- Rs 1105.00 This extra charge of Rs 5/- is not mentioned anywhere in their refund policy. I investigated further and looked into all the cancellations I have done in the past one year. To my surprise, this has happened for all my cancellations. I contacted IRCTC and asked for the explanation. The response I received. "Rounding off in case of FC/AC2Tier/AC First Class as well as in case of all classes of Jan Shatabdi/Rajdhani/AC Duronto trains shall be to the next higher multiple of Rs.5/-. In all other classes and Trains the round of shall be to the next higher rupee. For more details please visit http://www.indianrailways.gov.in/railwayboard/uploads/directorate/traffic_comm/C...⇄ Dear readers, please check your cancellations done in past 1-2 years and verify my complaint.