ITC Complaints & Reviews

I purchased a box of dark fantasy choco fills biscuits from d mart and found the cookies were unusual, I thought it was just a biscuit but it was the whole pack the biscuits were not crunchy the whole point of biscuit is its supposed to be crunchy but these cookies texture were just off and it seemed like they had absorbed moisture and were less crunchy and felt like the cookies had gone bad. So I request you to resolve the issue as soon as possible.
Batch no.:13:55 12A1111

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I

ITC Customer Care

from Kolkata, West Bengal

Nov 10, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all the details at [protected]@itc.in.

Regards,
Team ITC

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Address: https://maps.app.goo.gl/bp24gh32wzxornmQA

Tirupati laksmipuram circle
Hp gas tt traders
Near tea stalls&cafes
we bought 3times in this area cigarettes all three time given duplicate we r not find able design
But taste not like Original
We r troubling plz solve this
This is the shope location
https://maps.app.goo.gl/bp24gh32wzxornmQA

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I

ITC Customer Care

from Kolkata, West Bengal

Oct 30, 2023

Verified Support

Dear Sir, we regret the inconvenience caused to you. You can write to us at [protected]@itc.in or call us on our toll free number [protected] from Monday to Saturday from 8am to 8pm.

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Address: garhmusterwar

Shivam lodhi rajput saloni
17:34 (5 minutes ago)
to ITC, contactus, Consumer

dear sir
we would like to inform that your dnd personal care product at present in my godowon i will rember your team many time and we also mail you
i will told you please exchange this product and give me fresh stock to sale n market . your area executive not reived any call not reasoned any message
please grand...

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Address: H.NO. 11-10-630, BURHANPURAM, KHAMMAM TOWN AND DISTRICT PIN 507001

Dear Sir,

This is Rajani G running a small kirana shop at my house i.e. H.No.[protected], burhanpuram, Khammam. Yesterday I purchased Kings and Lights cigarette's at Bhadram, who is sales person Subbarao, Distributor, Khammam District. In this packs 1 forged Light's pack identified when the customer asked a cigerette. The next minute I intimate the sales person about this incident happend and replace the new pack and handover...

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Address: H.NO. 11-10-630, burhanpuram, khammam, khammam town and district 507001

Dear Sir,

This is Rajani G running a small kirana shop at my house i.e. H.No.[protected], burhanpuram, Khammam. Yesterday I purchased Kings and Lights cigarette's at Bhadram, who is sales person Subbarao, Distributor, Khammam District. In this packs 1 forged Light's pack identified when the customer asked a cigerette. The next minute I intimate the sales person about this incident happend and replace the new pack and handover...

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Address: NEAR BHARAT PETROL PUMP SIYANA CHAUPLA ,SERVICE ROAD

Will be exchange damge itc product of pcp will be provide a food stock
thanks regerading
shivam
[protected]

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I

ITC Customer Care

from Kolkata, West Bengal

Oct 9, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at consumer.[protected]@itc.in.

Regards,
ITC CARES TEAM

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ÀK01's [Complaint's author] reply, Oct 10, 2023

of please will be contanct us
9412138794
garhmusterwar near baba mukdham hotel

I

ITC Customer Care

from Kolkata, West Bengal

Oct 9, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at consumer.[protected]@itc.in.

Regards,
ITC CARES TEAM

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Found a dead dried cockroach in the cigarette tobacco

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Address: Bhubanewsar

I cannot emphasize enough how deeply disturbed I am by this incident. Finding a foreign object, especially a live worm, in a product that is consumed by humans is completely unacceptable and raises serious concerns about the quality control and hygiene standards of your company. Not only is this a significant violation of food safety regulations, but it also poses a severe health risk to consumers.

If I do not receive a satisfactory response within the stipulated time, I will be left with no choice but to escalate this matter to the appropriate consumer protection agencies and consider legal action to protect my rights as a consumer.

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ITC Customer Care

from Kolkata, West Bengal

Oct 9, 2023

Verified Support

Dear Consumer,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC

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I bought Aashirwad Superior MP Whole Wheat Aata 10 kg packet from Jiomart Goa on September 13 2023. I opened the packet today on 26 September 2023. It was a shock to see live worms in the packet and the roti made out of aata used from the packet. This is totally unacceptable. Consumers trust ITC that is why they buy your products or else it will be better if you sell only cigarettes at least nobody will complain on that. Don't take consumers for granted. Who's going to take the responsibility if something happens to me or my family. Need a resolution asap.

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ITC Customer Care

from Kolkata, West Bengal

Sep 29, 2023

Verified Support

Dear Sir,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC

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P

Pratikxaaa

from Bhubaneswar, Odisha

Oct 5, 2023

Same thing happened with me when i got the multigrain atta. attaching images for proof

Live worms in Aashirvaad Superior MP Whole Wheat Aata 10 kg packet from Jiomart Goa - Comment #4126725 - Image #0

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Itc gold flake kings cigarettes are very low quantity of product inserts. See the attached images. Need compensation

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ITC Customer Care

from Kolkata, West Bengal

Oct 4, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

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ITC Customer Care's response, Oct 5, 2023

Verified Support

Dear Sir,
We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [email protected] or call us at our toll free number 18003456007.
Regards,
Consumer Response Cell
ITC Limited
37 J L Nehru Road
Kolkata -700071

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Address: Khakhsitoli, Bazra, Itki Road, Ranchi Jharkhand

Kindly re-check your distribution of cigarettes, fake /duplicate cigarettes are rampantly being sold all around Jharkhand, Ranchi - Chuttia are being epicentre.

I am a regular user of Gold Flake, I realised in last few months that quality has deteriorated, then switched to Classic Regular, gradually this brand has also scrummed to the piracy and duplicate distribution...I am sure there must be drastic fall in your sales too...trust me it has spread in every corner of Jharkhand. You can reach me on Mobile - [protected] - Ramkumar Prasad

I am reaching you to help get rid of this nexus.

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ITC Customer Care

from Kolkata, West Bengal

Sep 15, 2023

Verified Support

Dear Sir, we regret the inconvenience caused to you. You can write to us at [protected]@itc.in or call us on our toll free number [protected] for further assistance on the same.

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I

ITC Customer Care

from Kolkata, West Bengal

Sep 16, 2023

Verified Support

Dear Sir, we regret the inconvenience caused to you. You can write to us at [protected]@itc.in or call us on our toll free number [protected] for further assistance.

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Chennai Alwarthirunagar, Mettukuppam surroundings lot of shops received duplicate kings past two weeks very annoying pls do something to prevent this please

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ITC Customer Care

from Kolkata, West Bengal

Sep 9, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

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I

ITC Customer Care

from Kolkata, West Bengal

Sep 9, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

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Hi,
I scratch Bingo Scratched card but the code is showing invalid.

I sent the correct code on given number, i.e., [protected]

Neither the offer is expired, not the coupon is used. Still it is not working.

Happening from past 2-3 times....

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When I recently purchased the gold flake honeydew cigarettes the smell has been changed to a bad smell and after smoking I don't feel like having food because of the smell. I planning to stop buying the gold flake honey dew cigarettes

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ITC Customer Care

from Kolkata, West Bengal

Jul 26, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

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I

ITC Customer Care

from Kolkata, West Bengal

Jul 26, 2023

Verified Support

Dear Sir,
We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
Regards,
Consumer Response Cell
ITC Limited

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Address: Kilpauk

Dear Team,
I had purchased French fries from your brand on 07.07.23 through blinkit App.
And received a rotten French fries. Nelson mankiam road branch supplied this product. I would also like to take this to food corporation of india.
Surprised how a brand like itc can supply this. Blinkit does not respond properly. Attaching Videos for your reference.

Vinodh
[protected]

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ITC Customer Care

from Kolkata, West Bengal

Jul 8, 2023

Verified Support

Dear Sir,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC

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I

ITC Customer Care

from Kolkata, West Bengal

Jul 8, 2023

Verified Support

Dear Sir,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC

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I have been using gold flake kings for some while and recently I noticed considerable difference in quality while using the same.So I checked the labelling of the cigarette and I found there was material difference in the colour used in the labelling and logo.The reason which I am writing this is to gain a clarity on whether the product is of ITC or not.I am attaching pictures of the cigarettes the red marked is of poor quality and green...

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Address: Rajesh Karnataka state, Mangalore

I was calling customer query phone no -[protected], 3 times i calling from last week this person without getting info, given Bangalore Reg office no- [protected], when i asked about my problem, requested to connect marketing department, she tells no permission lk tht.
Wht is this type of Negligence?
Don't hv customer related Service dept??
Dont have Marketing dept?
Cant u respond ticket ID 1540853
ID -1540881
Just information also you ppl not giving about sales t department, Dealership, Distributorship query??? Dont hv any top management to check lower department???

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ITC Customer Care

from Kolkata, West Bengal

Jun 6, 2023

Verified Support

Dear Rajesh,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC

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Address: BHAYANDAR WEST

Website: CONSUMER COMPLAINTS

We have purchased above frozen food item from dmart Store bhayandar west on 18.05.2023 at 12.55 pm vide tax invoice No[protected] & paid through debit card on cashier tg/070592 of dmart price rs 149.50.
the item title Itc master chef veggie pizza pocket 9 pcs of 340 grm. manufacturing dt 28.02.2023 & expiry dt 28.02.2024 pkd batch no[protected] . on monday 22.05.2023 my wife going to fried this food item it spread bad smell like food damaged & spoiled she try to taste 1 piece of it & kept in mouth she is filling bad smell food like fizzy water & omit the same & thrown all 9 pcs in dustbin. our complaint it that when food expiry in feb 24 how it was spoiled. we request to dmart or itc company replace the item or credit the amt in next bill adjustment. we have attached photographs herewith for the references. hope quick action in the matter. thanks & regards rajesh s medhekar - 91 - [protected]

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May 25, 2023

ITC Customer Care's response Dear Sir,

We acknowledge the receipt of your complaint. To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

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Today I purchased goldflake kings and found to be duplicate... Whom should I report or call so that I can share shop address... I from kphb, Hyderabad telangana

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ITC Customer Care

from Kolkata, West Bengal

Apr 29, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

Regards,
ITC CARES TEAM

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Address: Sopore jammu and Kashmir

I want you know that the Gold flake cigarette priced at Rs 95 per pack that is sold in the UT of Jammu and Kashmir is very acrid in taste and the cigarettes of other companies that are low priced are better than that . I have been smoking since last 12 years and I am astonished the way goldflake Rs 95 packet is in taste nowadays . It seems the bad quality tobacco is used or something else . I would like to address this issue or else many customers will switch to other brands.

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I

ITC Customer Care

from Kolkata, West Bengal

Apr 4, 2023

Verified Support

Dear Customer,

We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all the details at [protected]@itc.in.

Regards,
ITC CARES TEAM

ITC Complaints & Reviews

File a complaint to ITC

ITC reviews & complaints page 2

Dark fantasy choco fills

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Gold flake king cigarettes duplicate

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Damage issue

Delivered forged cigeratte's KING's and LIGHT'S Cigeratte in Khammam-Sri Sai Priya Kiranam

Delivered forged KING's and LIGHT'S Cigeratte in Khammam-Sri Sai Priya Kiranam

Expiry stock of pcp

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Goldflake Cigarette Cockroach Found

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Worms and Larvae found in Aashirvaad multigrain Atta

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Live worms in Aashirvaad Superior MP Whole Wheat Aata 10 kg packet from Jiomart Goa

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Cigarettes are packed with less tobacco

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Duplicate Cigarettes - Rampant In Ranchi

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Kings

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Coupon codes not working

Complaint on the bad smell of honeydew cigarettes

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Rotten French fries

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Duplicate gold flake kings

Retailer Query- not responding(not connecting to concerned dept)

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Itc master chef veggie pizza pocket 9 pcs

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Gold flake kings duplicate cigarettes

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Goldflake cigarette

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ITC Complaints & Reviews

File a complaint to ITC

ITC reviews & complaints page 2

Dark fantasy choco fills

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Gold flake king cigarettes duplicate

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Damage issue

Delivered forged cigeratte's KING's and LIGHT'S Cigeratte in Khammam-Sri Sai Priya Kiranam

Delivered forged KING's and LIGHT'S Cigeratte in Khammam-Sri Sai Priya Kiranam

Expiry stock of pcp

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Goldflake Cigarette Cockroach Found

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Worms and Larvae found in Aashirvaad multigrain Atta

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Live worms in Aashirvaad Superior MP Whole Wheat Aata 10 kg packet from Jiomart Goa

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Cigarettes are packed with less tobacco

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Duplicate Cigarettes - Rampant In Ranchi

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Kings

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Coupon codes not working

Complaint on the bad smell of honeydew cigarettes

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Rotten French fries

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Duplicate gold flake kings

Retailer Query- not responding(not connecting to concerned dept)

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Itc master chef veggie pizza pocket 9 pcs

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Gold flake kings duplicate cigarettes

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Goldflake cigarette

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