ITC — Complaint against - Manipulation in Cigarette Pricing for end customers

Hello ITC;
Like many others i am also a regular consumer of ITC products specially Tabacco ciggrattes since many years. In our area with Pincode 401101 Mira Bhayandar - The vendors have really looted consumers in last few years with pricing factor. The reason i am writing now is that somehow we feel cheated by this new cartel.

I am sincere citizen and pay my taxes, GST etc on everything accounted for. What i feel panic about is that they create artificual shortage of ciggrattes, or charge 5-10% extra on full packet - when asked why are they charging more than printed ITC rate - they would say what can you do - everybody in Mira Bhayandar and mumbai does that. The top vendors charges us more and all that crap.

All this income unaccounted and with such cartel momentum gives buyers like me concern. I feel that its better to buy ciggratte of a brand that is available at MRP like Benson or Dunhill.

Further more i am also a shareholder of ITC as a stock - and i really did not like the way this cartel is empowered to loot that extra 5-10% above printed price and just multiply that with number of packets in Mira Bhayanadar.
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ITC customer support has been notified about the posted complaint.
Verified Support
Jan 28, 2021
ITC Customer Care's response
Dear Sir,

We acknowledge receipt of your email regarding our product. To help us serve you better, kindly provide us with the following details:

· Mail ID and Contact number.
· Complete Postal Address with Pin Code (Residence/Office)

NOTE: Kindly share your response on [protected]@itc.in mail Id.

Regards
ITC Cares
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