[Resolved] Itzcash Card — Irctc-itz cash money not refunded | |||||
Hi, This is hemachand. Ravilla, i've booked two tickets on irctc.co.in using itzcash payment gateway. Those two tickets were cancelled by the irctc itself as the tickets were not confirmed. The transaction date was 25th may 2017 and journey date was 26th may 2017. One ticket money was refunded but not the another transaction amount which was rs. 3765. If i call to irctc customer care, they are not answering the call, so sent an email to [protected]@irctc.co.in but didn't get any response from them yet. Coming to the itzcash they are not providing proper information, finally they told me that we don't have your transaction details then please check with irctc. In the irctc refund status it says "sent to bank", but when i spoke with bank, they told me that we have received only one transaction amount but not the another. It's been more than 15 days but still money has not been refunded and moreover i don't know whether i'm gonna get the money back. Regards, Hemachand. Ravilla, E-mail: hema. [protected]@gmail.com. Was this information helpful? | |||||
Jul 14, 2017 Complaint marked as Resolved ItzCash Card customer support has been notified about the posted complaint. Verified Support Jun 13, 2017 ItzCash Card Customer Care's response Dear Sir, We tried calling you on the given no but the same is ringing continuously and no response hence if your complaint is still persisting request you to please feel free to call us on [protected]/61125757. Regards, ItzCash Customer Care Team. | |||||
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+91 22 6112 5700
+91 22 6112 5757
601/602, 6th Floor, Jai Ambe CHS,Juhu Versova Link Road, Andheri West, Mumbai, Maharashtra, India - 400053
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I thought this is the genuine website. Please don't trust these guys. These guys are collecting the credit card information and doing the fraudulent transactions. I'm going to lodge the cyber crime complaint against this portal as well.
Whoever is calling me on behalf of Consumer Complaints portal those numbers are showing as spam and also they are using Gmail ids for email communication. I've all these proofs based on this I'm gonna lodge the complaint.
Requesting the other users to don't post any confidential information and also don't share any credit card or debit card information or net banking details with them.
In another post, i will share the numbers whatever I have received from them.
From this number[protected] I've received a call and this guy made multiple transactions for the following amounts Rs. 15, 000 & 8000.