[Resolved]  Ixigo — About refund process

Address:

Gurgaon, haryana

I had a chat with customers support representative of ixigo for four times, they told me that I'll be getting my refund within 7 days but it's been more than 7 days now. I was being told that refund has been initiated as well as credited to my account but no such amount has been credited yet. Afterwards when I asked them to show the transaction history and the account where it has been refunded, they showed me a photo which was fake because according to picture the refund was done for 1145 ruppes but my refund was for 280 ruppes. And foremost when I'm talking to them they are giving me bot replies and closing my chats without even listening to me properly. They aren't giving me proper information of account number or Google pay id to which it has been credited.