[Resolved] Ixigo — Amount deducted from account but my flight ticket-round trip has not been confirmed.

[email protected]

Feb 21, 2024

Address:

Registered Office: Second floor, Veritas Building, Sector 53, Gurgaon – 122 002, Haryana, India. Tel: (+91 124) 668 2111

I made a booking through ixigo for a trip from Mumbai to Bangkok departing on March 3rd and returning on March 9th. The payment was deducted from my account, but the ticket has not been confirmed yet .Flight booking - IF[protected].

find this situation unacceptable. During my call with ixigo team, I was informed to wait for 2 hours for my ticket to be confirmed. However, now they're telling me to wait for 24 hours.

6690056 ticket id.

+1 photos

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Mar 29, 2024

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Feb 21, 2024

Updated by [email protected] The issue still remain unresolved. Neither ticket has been confirmed or the amount has been refunded to me

Verified Support

Feb 25, 2024

Ixigo Customer Care's response Hi there, a full refund for INR 54261 was processed on 23rd Feb with bank ARN[protected]. Please let us know for anything else.