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Ixigo — Amount debited but till not returned

I am doing ticket for Rajendra Nagar Patna to jharsuguda in train south Bihar on 24 February amount of 820 rupee's cut but till not returned. Plz do needful help.
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Hey,

Your amount is completely safe and will be auto-refunded within the mentioned within 7 days if the ticket is not issued.

You can reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo
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