[Resolved]  Ixigo — Free cancellation charges wrongly treated

Address:39-40 SHYAMAL 3 B ROW HOUSE

I have booked tickets ahmedabad to delhi rajdhani and i paid rs 1300 for free cancellation, total amount paid 7872 include free cancellation charges, while on cancellation i got refund 6320-/ only. on asking customer care they replied this charges like insurance you will not get any refund, if this charges not opted only 240rs suppose to deduct, they are telling that 1300 charges are for non deducting 240 rs, it is totally fraud practice, they didn't mentioned in their bill that rs 1300 is not refundable
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May 6, 2024
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2024
Ixigo Customer Care's response
Hi There, as per the free cancellation terms the IRCTC charges are waived and full refund for IRCTC ticket fare is provided. The free cancellation charges and other fees are non refundable. Kindly refer free cancellation terms here https://www.ixigo.com/ixigo-assured-trains-policy
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