[Resolved]  Ixigo — Amount deducted but ticket not confirmed

I am Dharambir Singh.

Today around 0200 am I was booking Flight ticket from Delhi to Ranchi via your app.

I paid Rs 3311 via Internet banking but after deduction it showed payment time out. Neither flight ticket confirmed nor payment refunded to me.

PFA transition screen shot.

Kindly do the needful.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2020
Ixigo Customer Care's response
Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

Thanks!
Team ixigo
Complaint comments 

Comments

Resloved. I have received the deducted amount. Thanks a lot.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2401
    Pending
    355
    Resolved
    1516
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information