[Resolved] Ixigo — Amount deducted but ticket not received

[Resolved] Ixigo — Amount deducted but ticket not received

M Masot Zingkhai

I booked a flight ticket using ixigo app and the transection was made through PhonePe. The transection was successful (paid Re. 7002/-). But I got no confirmation of the ticket what so ever neither through SMS or email. Need this problem resolved ASAP. [Rs.7002.00 has been debited from your a/c no XXXX143305 on 07-12-20 towards UPI ID ixigo.[protected]@indus. To report fraud or raise dispute, click kotak.com/fraud] +1 photos Was this information helpful? No (0) Yes (0)
Dec 8, 2020 Complaint marked as Resolved Before any action was taken regarding my complaint, my transection amount was credited back in my account within 4hrs. I did received a mail from Ixigo stating my complaint has been forwarded to Le Travenues Technology Pvt. Ltd. India. After 15hrs. Ixigo customer support has been notified about the posted complaint. Verified Support Dec 08, 2020 Ixigo Customer Care's response Dear Customer, The amount should be auto refunded if the booking was failed. Please wait for 7 days. If the amount does not reflect then please contact us via www.ixigo.com/help. Thanks Team ixigo
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Abdullah pirzada

My fully refundable assured tickets booking ID:IF[protected], FLIGHT INDIGO 6E-6343, FROM AMD-BOM-GOI, Dtd:19/12/20, i was cancelled above tickets, I have received refund only Re.871/-, as per ixigo commitment my fully refundable assured amount is Re.11830/-... last 4-5 days I daily contac ed to Ixigo, insurance company & indigo flight by chatting but no any response, here I have submitted flights tickets copy, ixigo massage of cancellation & refund, please do needful as soon as possible