Ixigo — Amount deducted but train ticket not booked

Akhlaque021

from kolkata, West Bengal

Apr 18, 2022

Address:

Kidderpore Kolkata

For Train Ticket
Shalimar to Deoria Sadar
15021 Shm Gkp
Mon, 18 April
Booking ID: IXITR[protected]
Booked on Thu, 14 Apr
Unfortunately amount deducted but ticket not booked
And in application showing money refunded to your account but yet not showing means not get refund
Kindly do the needful

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Ixigo customer support has been notified about the posted complaint.

Apr 18, 2022

Updated by Akhlaque021 So, I requested to you kindly refund the money as soon as possible in account

Apr 18, 2022

Updated by Akhlaque021 I received mail below details but not get refund yet

Hi Akhlaque

Sorry! Your Shalimar (SHM) - Deoria Sadar (DEOS) train booking didn't go through.The refund of Rs. 4067 has been initiated.

You will receive this amount in your account by 14 Apr 2022, 22:00. Please view your transaction history for more information.
In the meanwhile, you can book again. Re-book now.

Booking ID: IXITR[protected]
Train Name: SHM GKP EXP
Travel Date:[protected]