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Ixigo — Amount deducted from account but ticket not booked

Address:C/o Dr. S. M. Tiwari , 26 Shri Ram Colony, Jhansi Road

I used ixigo ios app to book train tkt. Opted for UPI for payment. Amount got deducted 2 times in attempt of payment but both times amount was deducted from my bank account but tkt never got booked.
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Hey there, we are unable to locate any details in order to check this, kindly reach out to us via www.ixigo.com/help for assistance.
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