Ixigo — Amount not credited to my bank account

While booking a ticket on 13th dec 2022 ..payment got deducted and credited to ixigo money max..i wanted to transfer ixigo money to my bank account.so i clicked but amount lost .i didnt recieve in my account.but i recieved several messges dat amount got credited..there is no customer complaint no or chat support..i complained in chat support box its showing dat ixigo money is non tranferable ..if it is dan y dey have shown d option of bank transfer in app..i lost 2727 rs .still not credited. I have uploaded pics whch i recieved dat amount got credited and also pic of gpay transaction history that amount not credited yet