Ixigo — Booking confirmation Issue for Successful payment

Ixigo — Booking confirmation Issue for Successful payment

S Sri Ram K from Delhi, Delhi

Here is my Order ID: KOKCS5VM5KU9BZBWSU on Train ticket booking from TIRUPUR to Salem on Ixigo app. The payment has been received by Le Travenues Technology Pvt. Ltd and the purchase has been confirmed. But i didn't receive any kinda confirmation for booking. There is no sign showing me that I booked the ticket. But the amount has been debited from my bank account. I request you to kindly resolve my issue as soon as possible. +1 photos Was this information helpful? No (0) Yes (0)
Ixigo customer support has been notified about the posted complaint.
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sikandarjj

There is no way to contact ixigo. Even the [protected]@ixigo.com is not in use. The customer service section on the website isn't of any help either. There should atleast be a way to reach the company.
I was booking train tickets from Madgaon to Nashik road for 9th January 2021. I proceeded to pay through Google pay, and the transaction was completed to Le Travenues Technology Pvt. Ltd for the amount of ₹4, 409. Even after the transaction, the tickets weren't generated. Screenshot of transaction on Google pay is attached herewith.