[Resolved]  Ixigo — booking failed but amount deducted and it's been more than 45 days and did not received any refund amount

I had booked a flight ticket on 21st of aug 2019 booking for delhi - hyderabad flight with booking id: if[protected]and the booking could not be confirmed due to payment failure. But the payment was deducted from my account for ticket but did not received any refund. Its been more than 45 days and the amount has not been refunded to my account. The issue has to be resolved on high priority.
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Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Nov 11, 2019
Updated by Priyanka Arepu
Still how much time will it take to get my money refunded
Nov 11, 2019
Updated by Priyanka Arepu
I had booked a 3 flight tickets on 21st of aug 2019 booking from delhi - hyderabad flight with booking id: if[protected] and the booking could not be confirmed due to payment failure. But the payment of Rs.12, 000 was deducted from my account for tickets but did not receive any refund. Its been more than 45 days and the amount has not been refunded to my account. The issue has to be resolved on high priority.

Verified Support
Nov 17, 2019
Ixigo Customer Care's response
Hi Priyanka,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!
Nov 18, 2019
Updated by Priyanka Arepu
I have not received any refund till now even though after checking the bank statement. Kindly refund my amount as early as possible. And also you said that refund has been initiated, I want that track record of the refund i.e I need a screen shot or anything else which reflects that the refund had been initiated.
Verified Support
May 12, 2020
Ixigo Customer Care's response
Hi Priyanka,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now. Please check your statement once.

For any other assistance please do let us know.

Regards,
Team ixigo!
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Pnr [protected], rukmani garg

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