Ixigo — Booking failed but money is not refund

Address:

H no. 45 m ext vikash Nagar uttam nagar new delhi 59, New Delhi, Delhi

I have book my ticket from ixigo on sept 7 but booking is failed and money deducted from my account. The told me that money will be refund within 7 days bu mone is no refund from more than three weeks.

Kindly refund my money.

Thanks

Regards
Ankit Vishwakarma