Ixigo — Cancel train ticket

Address:	Bangalore
Website:	Ixigo

I'm trying to cancel my train ticket for a very long time but I am unable to do it it is making me turnaround to the same table again where is started all along whenever I am trying to cancel my ticket it is saving that go back to the page where I have the ticket and see and select the option for cancel ticket but I do not see any cancel ticket option over there so I go to chat services and chat services is auto bot so it is not responding according to the questions I am asking in fact it is responding in other way round I have a confirmed ticket it is saying that My booking is only not valid it's really disappointing to say that application like ixigo can also not succeed With a basic understanding that if the Take it is confirmed or not and if confirmed how to cancel it with the cancel button . Please resolve my ticket a as soon as possible as I have been struggling with this for a very long time . I have also raise chat service issue with auto bot but it doesn't seems to help anyway