[Resolved]  Ixigo — Cancellation of flight and refund.

On 15th Nov, 2021, I had booked 3 tickets for Bangalore to Port Blair for 19th Feb, 2022. However, I had to cancel them on 4th Feb, 2022 due to vivid restrictions. I got an email from GoAir saying they have credited the full refund which is Rs 13, 473, but ixigo has credited only Rs 2170 after all deductions. I have attached the email from GoAir, the ticket details and the cancellation confirmation from ixigo. They customer care chat bot isn’t helpful either. Please help me.
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Mar 15, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2022
Ixigo Customer Care's response
Hey Anusha, apologies for the inconvenience. The remaining amount will be processed to the payment source by 16th Feb.
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