[Resolved]  Ixigo — cancellation of ticket through ixigo app

I booked my train ticket from ixigo app. Now i want to cancel my ticket but i got message that you can't cancel it through ixigo app since you didn't booked through app. I got message to contact concerned travel agency but i didn't get any details to contact them. I mailed ixigo team but i didn't get any further updates. If i get any contact details of travel agency to cancel my ticket it will be helpful for me. But ixigo unable to provide that details. Please help me.
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Oct 31, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2019
Ixigo Customer Care's response
Hi,

Greetings from ixigo!

We couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR" or the PNR, so that we can get this checked at the earliest.

You can mail us details at [protected]@ixigo.com.

Regards,
Team ixigo!
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