Ixigo — cash debited but ticket not confirmed

 
1 Review
India
 Uthra Karthikeyan on Apr 21, 2019
While, booking a ticket from ms to rmm, cash has got debited from my account but i didn't receive any ticket confirmation message or email.in app transactions, it shows "booking pending".
And will get updated in 40 minutes but even after 40 minutes, i didn't get any uldates yet. What to be done now? When will i get my money back, how to contact your team?

cash debited but ticket not confirmed

Complaint Status


[Apr 21, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Apr 22, 2019
Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any other assistance please write to us at [email protected]

Regards,
Team ixigo.
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    Customer satisfaction rating
    79%
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    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    Ixigo - cash debited but ticket not confirmed