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Ixigo.com — Rail ticket free cancellation charge not refunded on ticket cancellation

Website:www.ixigo.com/trains/booking

I had booked to and fro Mumbai to Vapi tickets for[protected].

PNR Details of ticket are [protected] and [protected].

On cancellation of the above two tickets, the Free Cancellation Charge was not refunded.

I feel cheated, as it is not a small sum, Rs. 1479 and Rs 1437 respectively for both the tickets.

Request ixigo.com to refund my Free Cancellation Charge.

Thanks & Regards,

Darayus Panthaky
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Comments

Hi there, as per the free cancellation terms and conditions IRCTC base fare is refunded in full and the IRCTC cancellation fee is waived. The base fare as per terms is already refunded and the benefit of the service is availed already hence the premium amount is non-refundable. Kindly visit this link for detailed terms https://www.ixigo.com/ixigo-assured-trains-policy
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