Ixigo — complaining about the refund payment on cancellation

I had my tickets cancelled in the month of 15th may 2020 and haven't received the refund yet, the refund was supposed to be reflected in the account post cancellation
Please look into the matter asap
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Ixigo customer support has been notified about the posted complaint.
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Dear Vikram,

We are unable to locate your booking details. Please reach out to us via www.ixigo.com/help for assistance if the issue is not already resolved.

Thanks
Team ixigo

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