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Ixigo — Deduct my money but didn't booked ticket

Ixigo deducted my money (on 12th of October2020 on 9:02 pm) but didn't booked the train tickets and they are not showing any record on ixigo app regarding my transaction.
I want my money back.
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Hey,

Incase of booking failures, the amount is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount yet.

Thanks
Team ixigo.
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