[Resolved] Ixigo — deducted money not refunded

Vijay Kumar Naidu

from Mumbai, Maharashtra

Address:

Khopoli, 410203

I'm booking tickets through ixigo app yet money deducted from my account but tickets not book from last month 27 I've been since then try to contact customer service but not responce.so pls my money refund to my account. I'm attaching screenshot of the payment proof.
Tickets booking date:27/04/19
Train number :22707 TPTY Double deck
Transactions id

+2 photos

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Jun 30, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Ixigo Customer Care's response Dear Vijay,

Greetings from ixigo!

We apologize for the inconvenience caused. We see that the refund is already processed. If you have not yet received it, please send us the updated bank statement from the debit date to till date at [protected]@ixigo.com so that we can send to the finance team for further investigation.

Regards
Team ixigo.