[Resolved] Ixigo — deduction of amount

guptya

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411038
Website:	[email protected]

Pune - cst cc senior citizen deepak m. Gupte, age : 62
Date 07/12/2018, pragati express, booking could not be confirmed.
Payment deducted from debit card janata sahakari bank karve nagar
Pune branch, ifsc code : jsbp0000031
Sb a/c no.[protected]
Booking id: ixitr[protected]
Amount rs. 265.49, please refund, i had booked from my mobile
No.[protected], i was asked the pin code for verification, amount was deducted, but on password the transaction was unsuccessful, no ticket booking was confirmed

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Jan 4, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Ixigo Customer Care's response Hi Deepak,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.