[Resolved] Ixigo — Deven - Ixigo Flight Cancellation Refund

Deven Agarwal

Oct 1, 2022

Address:	Ixigo
Website:	www.ixigo.com

I booked the Indigo flight from Ixigo form Mumbai to Varanasi 1st Dec (PNR: TNMSFM, Passenger Name: Deven Agarwal) and the flight was canceled by airlines to which have initiated a full refund. I had a gift voucher worth rs 5000 which I used while paying on Ixigo plus the remaining via UPI. But after the cancellation, if flight which I have the right to get a full refund, they are not refunding the voucher amount of Rs 5000. I have tried multiple times but they say that the voucher amount can't be refunded. This was a gift voucher that I have a right to reuse for flight booking since my flight was canceled.

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Nov 8, 2022

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2022

Ixigo Customer Care's response Hi Deven, the coupon code/voucher was supposed to provide a discount at the time of booking and this benefit was availed already. In event of cancellation whether voluntary or involuntary the refund will be based on the final paid amount. The discount availed cannot be refunded.