[Resolved] Ixigo — failed booking status even after successfully payment

[Resolved] Ixigo — failed booking status even after successfully payment

R Ravindar singh 121212 from Chennai, Tamil Nadu

This complaint regarding my booking in Ixigo app train booking Even after successfully payment my booking was in pending status there no option in Ixigo app that i can get help from that So I request you to look after this problem and make help to clear out this Below is the detail of my failed booking and amount transaction id and status Booking Id : IXITR[protected] Transaction Payment Id : 63RJOSUKS8B97YZ5MT This booking is still showing( Booking Pending ) But I didn’t even got any Sms or Email Of (Pnr status and my E-ticket) +2 photos Was this information helpful? No (0) Yes (0)
Nov 19, 2019 Complaint marked as Resolved Yess the company had refunded payment in 3hours after unsuccessful booking and solved it Ixigo customer support has been notified about the posted complaint. Verified Support Nov 24, 2019 Ixigo Customer Care's response Hi Ravindar, Greetings from ixigo! We wish to inform you that refund against the shared trip id is already been credited to you specified UPI id. For any other assistance please do let us know. Regards, Team ixigo!
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Comments

Sheena29

from Darwha, Maharashtra

I was booking the tickets from Nagpur to Mumbai, transaction was done but the tickets are not booked.
Please initiate the refund as soon as possible.

The transaction receipt is attached with the complaint.
Please look into it soon.
Also is there any helpline that can be reached to?