[Resolved]  Ixigo — flight cancellation pending

I have booked flight for imphal to aizawl, booking id if[protected], for 1st july, 2020 using he ixigo app. Due to covid issues i cancelled tried to cancel my flight on the night of 29nd june, 2020 which was two days before the scheduled flight. Cancellation pending was shown since then and when i contacted the customer care for the first time on 30th june, 2020 i was told the cancellation was confirmed and that it would take 15 days to be processed. I have tried contacting the customer care almost everyday since that day but whenever the call came, it was like i was hunged up on purpose. And sometimes no call came even after requesting from the ixigo app. Is ixigo trying to cheat on me this time? I have been using the app and this is my first bad encounter and it gets me disappointed. Hoping my issue will be solved soon. I am writing this complaint as today is the 16th day after the scheduled flight, also the 18th day after my cancellation but the status of my booking is still cancellation pending. Kindly help asap!