[Resolved] Ixigo — fraud of refund amount

SNarenkk

from Coimbatore, Tamil Nadu

Address:

Erode, Tamil Nadu, 638001

Booking id: prl06lqragt.
While cancelling this booking it was showing clearly that cancellation charges for that trip was 2625 and the refund amount to bank is 5926. But after cancelling the ticket the amount refunded is entirely different.
Best part of ixigo is no customer centre to call. You can send only feedback or u can chat with computer where only fixed response are recieved.

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Nov 8, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Ixigo Customer Care's response Hey Narendra,

Greetings from ixigo

Sorry to hear that you got less refund amount however, we wish to inform you that refunds are processed by the service provider you book through and we don't charge any fee for either booking or cancellation. You can easily contact your service provider through "CAll" button in My Trips option or write to us at [protected]@ixigo.com. In regards to your concern, we escalated your query to Sastiticket & your total refund of Rs. 5926 is successfully processed to your bank. Kindly refer the transaction details shared over e-mail once. The amount should reflect in your account within 5-7 bank working days.

Thanks for your cooperation!

Regards,
Team ixigo