[Resolved] Ixigo — Harassment by ixigo

abha ixigo

Feb 12, 2024

Address:

Jammu

Please refer IXIGO booking number IF[protected], PNR 6QA5ZI.
Immediately after booking the ticket, I noticed passport issue date of Abha Rainal incorrect and informed IXIGO. The title of Abha is shown as MR which is wrong and correct is MRS.
I have made innumerable complaints through telephone and email to rectify the above complaints and everytime I am being assured that you will get a revert in next one/two hours. Backend team is doing on priority. Airline has to do it.
The airline is refusing to accept any correspondence from me as the ticket has been done through travel agency. I am suffering badly and my phone recordings with your customer care representatives will show the agony and torture I am going through. I have to further plan my trip and also apply for transit visa to Embassy of Japan where the tickets are required to be attached.
KINDLY HAVE THE CORRECTIONS MADE at the earliest.

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Apr 1, 2024

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2024

Ixigo Customer Care's response Hi there, we can see the name correction was done as requested. Since the airline is the service provider here the changes have to be made after their confirmation and following their policies and rules. Such request can take time. We regret any inconvenience caused.