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Ixigo — Hotel cancellation refund

I have cancelled a refundable hotel booking. In the app it is showing as refunded. But it is now more than 10 days and still I have not received the refund in my account. I have used the chat feature in ixigo app and I was told the money is refunded from their side, but still not received. Booking id: IH[protected]
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Hi, could you please tell us more about your issue? Please get in touch with us at https://www.ixigo.com/flighthelp. Thanks.
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