[Resolved]  Ixigo — I am complaining about cancelation charges

Address:

Mumbai City, Maharashtra, 400084

My tickets where booked from mumbai to renigunta and from tirupati to kolhapur and this trip was planned for tirupati darshan for 1 may so now the current situation is all the transport facilities and tirupati temple is closed and also the state government has stopped all the transport facilities due to corona virus so how can u charge us cancellation charges. Also tirupati temple trust is giving back us the special entry tickets refund back without cancellation charges so why can't you? And this is not our mistake so u kindly co-operate and don't charge your customers unnecessarily.
This against customer as well as government rule as state transportation facilities are stopped so u can't charge cancellation charges to us
Kindly take some actions on this and give me the refund back without considering cancellation charges