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Ixigo — I am complaint for booking refund

Address:Gurugram
Website:www.ixigo.com

I book a tatkal train on 11 April 2021, and payment was done and later a mail received that show payment failed but the money was deducted and refund automatically to my account by 18 Apr 2021. but money was not received till 26 April 2021.
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Hey,

We are unable to check any details as booking ID is not visible. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo
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I pay two times 1219.00
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