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Ixigo — I m complaining about the non cancellation of the ticket from ixigo

I had booked ticket from ixigo app and wanted to cancel it there is no option of cancel ticket in the app and plus there is no support provided from there end.
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Hey, sorry! We could not trace your booking. Please visit: www.ixigo.com/trainhelp to share more details with us. We will look into it and work on resolving it at the earliest. Thank you.
Reply
TKQ's [Complaint's author] reply, May 4, 2023
The pnr is 2259532973 and I want the ticket to be cancelled and your app is not showing me cancel ticket option it's been a week since I am trying to cancel the ticket
Ixigo Customer Care's response, May 5, 2023
Verified Support
Sorry! This transaction wasn't made via ixigo. Please refer to the SMS/Email you would have received from the service provider at the time of booking. The service provider should be able to assist you with your query.

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