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[Resolved]  Ixigo — I'm complaining about money refund issue

On the date of 8th april 2019 i booked 6 tickets of train nagpur delhi (Ndls) worth rupees 8439/- with booking id ixitr[protected]. But the payment got failed and the money has been deducted. My money hasn't been refunded yet. Please refund my money as soon as possible. It's very urgent. The money has been deducted and the payment is failed. It has been 4 days and there is not any information about my refund. They haven't even given a message about any progress. Please i want my money back as soon as possible
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May 14, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
Ixigo Customer Care's response Hi Ruchita,

Greetings from ixigo!

Please note we haven't received the amount against the shared id as it was a payment failure. However, if money has been deducted from your account, it should get back to the original mode of payment within 3-5 days as per bank refund timeline.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.
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Comments

I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.
So request you please refund my money as soon as possible..

Reply
I booked a ticket from Ernakulam to Coimbatore but it got cancelled but money has been deducted.the ticket cost 418.27 nd please refund it soon

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I want to complain authorities about the menace created by them has cause havoc for me I have booked a train tickets from ixoxgi app and you have not refunded the money so kindly request you to call me on this no. [protected] so we can discuss about the matter

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