[Resolved] Ixigo — Inappropriate response from Helpline No.

[email protected]

Address:

Muzaffarpur, Bihar

PNR- CG29RK
Passengers - Deepak Poddar and Sunita Poddar
From Guwahati to Patna
Paid ₹5000 for rescheduling but Spice Jet refunded that amount to agency account on 1st Dec but even after calling helpline for 11 times till now, I haven’t received my refund yet...

Is that what you call customer service?

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Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

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Comments

Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Hey Ashutosh,

We have raised the refund request for the same and the refund will be processed to the payment source within 15 days.

Let us know for any further assistance by calling us on the customer support number mentioned on your Eticket

Thanks
Team ixigo

Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Hey Ashutosh,

We have initiated the refund and the amount shall reflect in the payment source within the next 7 days.

Thanks
Team ixigo