[Resolved]  Ixigo — Incorrect information on the app

Ixigo recommends you do everything from the app. But if you request a reschedule they won't give you any update on the app (which they recommend on their website with a popup) but just reply in an old email thread and won't disclose anywhere that the information on the app is wrong. If you open the app you would think the rescheduling hasn't gone through but it actually has and you have no way of knowing this unless you call the customer support to complain.
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Apr 15, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Mar 15, 2022
Ixigo Customer Care's response
Hi Sarvesh, we regret any inconvenience caused. As of now rescheduled trips do not reflect under My trips section and only original trip details are visible. Same is under production and will be live soon. The request placed from app is processed and confirmation for rescheduling is sent on same email thread.
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