[Resolved]  Ixigo — Issue with application and dates

Address:

Mumbai City, Maharashtra

Hi Team,

I booked ticket from Mumbai to Bali and Bali to Mumbai.

Date entered was 25th December 2022 to 31st December 2022.

But ticket got booked from 25th December 2022 to 31st January 2023.

After few days when I checked the ticket I got to know this issue.

I re confirmed that there is an issue with their app when I tried reschedule my tickets. Even after selecting 31 December I got a mail that my rescheduling is raised for 30th December. I have the proof for the same. (Attached with the time when mail received)

In the name of rescheduling I was charged initially an amount of 14448. Ixigo promised me that they will book tickets within 2 hrs.

After 4 hrs ixigo came back saying I need to pay extra ₹ 2307.

After 40 mins again I got a call for paying ₹17000 as some extra rescheduling charges.

This issue was with their app, where dates were getting automatically changed.