[Resolved]  Ixigo — ixigo - money debited while booking airline tickets, no ticket confirmation or refund

During booking the round trip flight from delhi to mumbai, an amount of 5967 was debited from my account during payment on november 15, 2019, friday, 09:54 pm. The transaction was shown to be successful in the payment app and in the ixigo app, but ixigo did not give a conformation of the ticket or refund the money. I want the ticket confirmation immediately or the refund asap.
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Nov 21, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2019
Ixigo Customer Care's response
Hi Aswin,

Greetings from ixigo!

We wish to inform you that refund of Rs 5967.00 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo!
Complaint comments 

Comments

I was booking my ticket for BRC to CPR train with Booking ID:IXITR[protected] could not be confirmed. But my money has been deducted from my account. Please refund my money.
Thank you

Do not trust . No one want respond. No phone to reach . I lost about 10000
Did not receive my refund of 1688 ofy bus booking from Nagpur to Pune on 5th of November and 7 days has been done yet I don't receive my money.

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