Subject: Urgent Complaint - Ticket Payment Made, But Booking Not Confirmed
Dear Sir,
I hope this message finds you well. I am writing to express my deep concern and disappointment regarding a recent booking experience I had with your company. On Wednesday, 19 July 2023, I booked a train ticket for my friend from Rajkot to New Delhi through your website/booking platform. However, despite completing the payment process, the ticket has not been confirmed, leaving us in a highly inconvenient situation.
Booking Details:
Name of Passenger: Mario Michaque
Departure Date: Thursday 20 July 2023
Departure Station: Rajkot
Arrival Station: New Delhi
Payment Method:PayAtm
Payment Transaction ID:[protected]
Upon completing the payment, we expected to receive a confirmation email or message with the e-ticket details and PNR number. Unfortunately, no such communication was received, and my friend's travel plans are now hanging in uncertainty.
As this matter is o[censored]tmost urgency, I kindly request your immediate attention to resolve this issue promptly. We expect a swift response explaining the reason for the booking failure and, more importantly, a viable solution. Please reconfirm the booking or process a refund for the full amount debited from my account.
In case there were any technical glitches during the booking process, I recommend taking immediate actions to address and rectify such issues, preventing them from recurring in the future. Moreover, I suggest implementing a more robust and reliable booking system to ensure customers do not face such inconveniences in the future.
I understand that unforeseen errors may occur, but as a loyal customer, I trust that your team will handle this matter with the utmost professionalism and prioritize customer satisfaction.
Kindly respond to this complaint at the earliest with the resolution, so my friend's travel plans can be secured, and we can regain our confidence in your services.
Looking forward to your prompt response.
Sincerely,
Mario Michaque
+91 99045 34770
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