[Resolved]  Ixigo — Lower refund than shown in app

I booked a Airindia flight ticket for 31 Oct from Chennai to delhi . And I had to cancel it on 9th sept i.e., before more than a month of departure, the refund amount shown by the app was ₹3000 when I cancelled, but after cancellation I got refund of ₹2788 short of around ₹700 . But in Airindia cancellation policy for cancellation before more 7 days of departure the fixed penalty was stated as ₹2000, but in this app it charged ₹3675 a large difference . Did I got cheaped by the company...I want a proper explanation from the company
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Oct 18, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2022
Ixigo Customer Care's response
Kindly note that the amount displayed during cancellation is indicative and is calculated based on the airline original fare without discount while refund to you will be processed as per the actual paid amount after discount.
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