[Resolved] Ixigo — money debit but ticket not found

Nakib786

from Barpeta, Assam

Address:

Makum Jyoti Nagar, Tinsukia, Assam, 787125

While booking a train ticket from new tinsukia ntsk to new jalpaiguri njp on date 25/04/19. But the amount had debited from my bank account but ticket is not found. How will i get the money back to my account. As it urgent to make ticket but this issue make me a problem.
I made the ticket from other person, but for this issue make me to pay money two time. Please help to solve this as soon as possible.
And please credit the amount on my account asap.
Thanks

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May 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

For further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.