Ixigo — Money debited but booking not confirmed

Hey, i'm mehnaz mohammed meerasha and i tried to book a bus ticket through ixigo from ahmedabad to mumbai dated 24th of september 2020, and selected the upi payment option to claim the extra 20rs cashback offer which directed me to my google pay application and i proceeded with all the formalities and money was debited from my account but when i went and checked in my ixigo app, there was no evidence of the transaction i just made.

Hereby i am attaching the screenshot of the payment receipt i got from google pay.
Phone number - [protected]
Email address - [protected]@gmail.com