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Ixigo — Money debited but ticket didn't get confirm.

Website:Ixigo

I tried to book a ticket today from the app and the transaction was successful but the ticket didn't get booked. Money was debited but transaction is not visible in the history. I booked the second time and it was successfully completed and I got the ticket.When will the first amount be refunded?
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Hi there, we are unable to locate your booking or registered contact details in order to check this. Please reach out to us via www.ixigo.com/trainhelp so that we can assist you better
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