Ixigo — Money debited but ticket not booked (ahmedabad to rajkot)

I had recently booked my train ticket from ahmedabad to rajkot for 13 april with trip id IXITRS[protected] and payment id 1CN8E9Z9PT7YPRBS719.

Unfortunately my money got debited but I’ve not received any ticket and in app shows my trip is cancelled with payment failed.

Where does my money got debited I’ve paid the requested amount by ixigo on my upi id and if they have not recieved.

Please solve my issue as soon as possible and provide me the ticket if payment is confirmed and if not then please provide my refund so i can continue my booking again.

I’ve attached some pictures elaborating my issue. Kindly review and guide me further.