[Resolved] Ixigo — Money deducted and ticket not confirmed

Môhàmmád Säïf

from Powai, Maharashtra

Website:

www.ixigo.com

Dear Sir,
I am Md Sanaullah Ansari (23), sir i am tried to book ticket from Hatia (HTE) to Gomoh (GMO) for journey date 24/11/2020 via ixigo trains app and i select paytm as payment option, the amount for ticket is 213 rs. And successfully paid through Paytm after returning to ixigo app it shows a error as shown in screenshot. Sir please help me sir i am in hurry.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo