[Resolved]  Ixigo — Money have been deducted 3 times

I wanted to book a ticket from Thrissur to Udupi from ixigo. The Tatkal option was open and I made the the payment and the money was deducted from my account and the ixigo app showed the transaction expired. I waited for 5 mins and the ticket was not confirmed I connected with the customer service of ixigo and they told Money will be refunded with in 15 minutes as I was in an emergency and only few tickets were left I made another payment for the ticket and that was successful but afterwards the ticket I booked earlier also got confirmed. It’s only because of banking issues and technical error I rebooked it. I made the payment through google pay. When I checked my transaction history Money have been deducted 3 times from my account. I contacted google pay for the refund and they told to contact merchant that is ixigo but there is no help support for ixigo rather than online messaging. I want my refund!
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 25, 2022
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2022
Ixigo Customer Care's response
Hey, please reach out to us via www.ixigo.com/help for assistance as we are unable to locate any details.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2401
    Pending
    355
    Resolved
    1516
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information