[Resolved] Ixigo — never received the ixigo money that i am supposed to get because of flight cancellation by the airlines

Manivikas Morisetty

from Chennai, Tamil Nadu

Address:	600116
Website:	ixigo.com

Booked a ticket with trip id:4056865
Pnr:qc7s5x
Airlines cancelled the ticket because of operational reasons
Paid 960 using my credit card and 1250 fromixigo money
I got only 460 credited to my card till now
Lost 500 bucks and did not get ixigo money 1250 that i used for this booking
The cancellation was done by airlines. Why should i be penalized?

+3 photos

Was this information helpful?

No (0)

Yes (0)

Jul 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jun 01, 2018

Updated by Manivikas Morisetty Sorry, got only 535 back instead of 960. Moreover, did not receive my 1250 ixigo cash too...

Verified Support

Jun 03, 2018

Ixigo Customer Care's response Hi Manivikas,

Greetings from ixigo

Kindly check your inbox once as we have already shared the voucher code of Rs. 1250 through which you can add ixigo money to your account.

For any queries, you can call your service provider on[protected].

Thanks for your cooperation!

Regards,
Team ixigo

Jun 04, 2018

Updated by Manivikas Morisetty Hi Team,

I have checked each of my folders including my junk folder. I am not able to find one. Can you please mail me again?

Thank you

Jun 04, 2018

Updated by Manivikas Morisetty Hi Team,

After a lot of search, I was able to trace out the email. It went into my other folder. But I see that the coupon has already expired. I have received the coupon mail on 23rd May 2018 and the expiry date of the coupon was 26th May... just three days... How can you expect the customer to redeem it within three days. This does not sound right to me. 3 days is too less for someone to redeem. Can you please re-issue the coupon once again as I have anyways not used my earlier one and it has lapsed now.

Thank you,
Manivikas Morisetty

Jun 04, 2018

Updated by Manivikas Morisetty Moreover, there is no notification that has been triggered to my mobile. I would highly encourage you to start sending notifications in the form of SMS to mobiles too... I hope you take my input into consideration.