[Resolved] Ixigo — No Cancellation Confirmation

[Resolved] Ixigo — No Cancellation Confirmation

C Charan_Raja from Powai, Maharashtra Apr 27, 2022 This thread was updated on Apr 27, 2022

I cancelled my flight on 25th November. It's been 15 days since my cancellation and Ixigo is yet to confirm my cancellation. I've tried contacting their customer care but they seem unable to solve the issue and are asking to wait 7 more days. I've already checked the PNR number in the airline website directly where it shows that it has been cancelled. I do not know why this is not being reflected in my Ixigo account. Please resolve this issue asap Details Name: Charan Rajagopal Booking ID: IF[protected] Was this information helpful? No (0) Yes (0)
May 29, 2022 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Dec 10, 2020 Ixigo Customer Care's response Dear Charan, Please be assured that the delay is not deliberate. we have already raised an RA(refund application) with the airline under RA number [protected]. The approval timeline as per the airline policy can vary up to 120 days. This is under follow up and refund as applicable will be processed as soon as the refund is approved. Thanks Team ixigo Dec 10, 2020 Updated by Charan_Raja Thanks for the quick response. I understand that the situation right now is not ideal for airlines due to current circumstances and am willing to help. My suggestion to this issue would be to send an email explaining the same things as above if it goes over 15 days. Leaving customers with no information in the dark is not seem right. Hopefully, you can implement a method to address this. Verified Support Dec 11, 2020 Ixigo Customer Care's response Hey, We understand your concern and have noted the feedback for further review and enhancements. Further, the request is already raised with the airline and we will proceed with the refund as soon the airline has approved the RA. We request your patience in the meantime. Thanks Team ixigo Apr 01, 2021 Updated by Charan_Raja It's been 120 days since I cancelled my flight. Still I have not got my refund. I have contacted the concerned Airlines and they said that the money has already been refunded to you. My patience is running very thin and your call center employee are asking us to wait for more time. This is last time I'm formally going to ask you guys to properly refund the amount. I'm extremely disappointed with your organisation and will never ever book anything from your website again. Thanks, Charan Verified Support Apr 27, 2022 Ixigo Customer Care's response We trust this was resolved, for any assistance please reach out to us via www.ixigo.com/help
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Charan_Raja

from Powai, Maharashtra

Thanks for the quick response. I understand that the situation right now is not ideal for airlines due to current circumstances and am willing to help.

My suggestion to this issue would be to send an email explaining the same things as above if it goes over 15 days. Leaving customers with no information in the dark is not seem right. Hopefully, you can implement a method to address this.