[Resolved]  Ixigo — no refund in spite of no train seat booking done

On 20 th august, i was booking a seat in sl for bksc hwh 58014 train boarding from bokaro steel city junction on 23rd august, 2019. At that time due to their server error my payment and transaction for booking done but seat had not been booked.
Then i applied for money refund and was requested to wait for 5 days for completion of refunding. But 5 days has been over and no update about processing of refunding has been informed.
I want my full refund of money 115.49 rs.
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Sep 28, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2019
Ixigo Customer Care's response
Hi Saikata,

Greetings from ixigo!

We would request you to wait for 2-3 days more as some time it takes more than stipulated time to get the amount refunded into the designated account.

For any other assistance do let us know.

Regards,
Team ixigo!
Complaint comments 

Comments

Sir i have booked a ticket on ixigo for travelling on aug 5 2019 but it was cancelled by railways
Pnr:[protected]
Ticket id :4853890

It passed more than 20 days sir
Too much of late service
No one is responding perfectly
How should i do

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